Frequently Asked Questions

Below you will find some of the common questions we get for the Tangled Roots Brew Club. If you don't find an answer to your question here, please feel free to email us at [email protected].

I was a member of the previous Brew Club. Do I need to sign up again?
Yes. We have transferred to a new system and will need your payment information to keep your membership going. If you have signed up since October 2019, you do not need to enroll again.

I signed up through the Tangled Roots app but I haven’t gotten an email confirmation of my membership?
If you had created an account through the Tangled Roots app but did not enter payment information you had not fully signed up yet. Please click this link to sign up

I entered my payment information and I still didn’t receive a confirmation email to log into my account?
Our program loads every 6 hours which could be the reason for the delay. If it has been longer than 6 hours, please click this link to resend password: Resend password

I would like to edit or change my payment information with my account. Where can I do that?
Click this link to edit your payment information: Edit account

I logged into my account but I can’t see my rewards. Help!
When you log in to your account, there is a button labeled “offers”. That is where you will be able to see all of your current rewards.

I want to use my 6 pack reward for a growler, am I able to redeem it that way?
Due to price differences, we can no longer offer a growler for the same price as a 6 pack. Growlers will always be available to purchase but they are not redeemable for a 6-pack reward.

What is your contact information?
Customer Service hours are Monday- Friday 8AM-5PM
Phone number: 815-324-9686 ext 15
Email: [email protected]

Does my Private Dining Event count towards earned points?
At this time, we do not allow Private Event purchases to count towards earned points.