BREW CLUB
I am already a member of the Brew Club. Do I need to sign up for Tangled Roots Rewards separately?
Yes.
I would like to edit or change my payment information with my account. Where can I do that?
Log in to your Tangled Roots Brew Club App.
Can I use a Tangled Roots Gift Card to purchase a Brew Club Membership?
No. Brew Club Memberships cannot be purchased with a Tangled Roots gift card.
I logged into my account but I can’t see my perks. Help!
Please email brewclub@trbevco.com
When do my beer perks get added each month?
Perks are added on the date of the month that account was set up. They will continuously be added on the same date of each month. In the app, you can see the days remaining until your next monthly reward.
I want to use my 4-pack reward for a crowler, am I able to redeem it that way?
Yes.
How long are my perks good for?
All Brew Club Perks are redeemable for one calendar year from the date of sign-up.
What is your contact information?
Customer Service hours are Monday- Friday 8AM-5PM
Email: brewclub@trbevco.com
Cancellation Policy:
Brew Club Members can cancel their memberships by logging into their Tangled Roots Brew Club App. If additional assistance is needed email: brewclub@trbevco.com.
Brew Club Members will be dropped down to the free level and perks will expire naturally (see above).
TANGLED ROOTS REWARDS
How do I sign up?
Click here to create an account for the Tangled Roots Rewards Program.
I logged into my account, but I can’t see my rewards. Help!
When you log in to your account, a summary of your points total and rewards is shown on the Rewards page, accessible from the main menu.
When does my birthday reward expire?
A Birthday reward is awarded at the beginning of the birthday month and expire at the end of the member’s birthday month.
Do my points expire?
No.
Can I transfer my points to someone else?
Points are non-transferable and can only be used by the account holder.
What is your contact information?
Customer Service hours are Monday- Friday 8AM-5PM
Email: rewards@trbevco.com
Does my Private Dining Event count towards earned points?
At this time, we do not allow Private Event purchases to count towards earned points.
How do I redeem my rewards?
Let your server know that you’re a Rewards Member, and they will apply rewards (if you have active rewards) to your check, and add points to your account.
Cancellation Policy:
The Tangled Roots Rewards program is free to join and doesn’t need to be cancelled. However, if you’d like your account to be permanently deleted, please reach out to us.
Customer Service hours are Monday- Friday 8AM-5PM
Email: rewards@trbevco.com